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How
To Measure A Consultants Value
By Dennis Sommer (www.dennissommer.com)
Do you measure the performance of consulting service projects?
The realty is, most organizations do not. Whether you
are a consultant or managing a consulting services project,
we have identified six key value measurement areas that
will quantify success and help you make adjustments to
problem areas.
The six categories below provide a comprehensive, balanced
measurement of a consultant's success. In addition, the
consulting value analysis provides insight into problems
and areas where adjustments can be quickly made to enhance
the successful application of consulting projects.
For the best results, outline expectations before
the consulting project starts. During the implementation,
review these measurements and make adjustments as needed.
At the completion of the project, quantify and document
the results for each category. During the project post
mortem, review problem areas and make adjustments before
the next consulting engagement.
Six consulting measurements to track and evaluate.
Satisfaction
Quantify the specific level of reaction and satisfaction
with the consulting services from a variety of different
sponsors, managers.
Learning
Quantify the extent of learning that has taken place as
those involved in the consulting services learn new skills,
processes, procedures, and tasks.
Implementation
Quantify the consulting service actual results compared
to the key success factors defined before the project
started.
Business
Impact
Quantify the actual business impact results from the consulting
services. These values include hard tangible value as
well as soft intangible value.
ROI
Quantify the actual return on investment reported as a
ratio or in a percentage format. This measure shows the
monetary return on the cost of the project.
Intangibles
Document intangible measures, which are usually soft value
items that are not converted to monetary values for use
in the ROI formula.
About The Author
- Dennis Sommer
 Dennis
Sommer is the founder and CEO of Executive Business Advisers,
a management consulting firm helping senior executives
maximize both sales and profit growth. Dennis specializes
in strategic planning, sales, marketing and operations
performance improvement.
Dennis is a highly
sought after author, keynote and seminar speaker on
sales, leadership and business best practices.
Contact Dennis at www.executivebusinessadvisers.com
or www.dennissommer.com
.
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