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How
To Handle The Blame Game
By Dennis Sommer (www.dennissommer.com)
Everybody makes mistakes. The difference between managers
and leaders is that leaders apologize and learn from the
mistake, while managers try to either cover up the error
or pin the blame for it on someone else. As an executive,
you must learn to apologize, whether it's to an employee,
a customer, or your boss. The following are three actions
that will get you through this every time.
1.
Be Specific
Vague apologies and empty cliches are often worse than
no apology at all. Another poor choice is to "sort
of apologize" for your behavior and then try to shift
the blame to someone else. Accept responsibility for what
happened, and don't use the apology as a chance to make
excuses.
2. Correct
The Problem
Very rarely is there a problem that can't be corrected.
If you are taking the necessary steps toward fixing the
problem, you will defuse the other person's anger and
give credibility to your apology. An apology with no plan
to correct the mistake is an empty gesture and people
will see it for what it is.
3.
Neutral Ground
Once you have corrected the problem and apologized, there's
no need to beat a dead horse. You need to reestablish
a rapport with whomever you have offended. Before you
apologize, have a topic in mind that you can switch to
once the apology is over.
About The Author
- Dennis Sommer
 Dennis
Sommer is the founder and CEO of Executive Business Advisers,
a management consulting firm helping senior executives
maximize both sales and profit growth. Dennis specializes
in strategic planning, sales, marketing and operations
performance improvement.
Dennis is a highly
sought after author, keynote and seminar speaker on
sales, leadership and business best practices.
Contact Dennis at www.executivebusinessadvisers.com
or www.dennissommer.com
.
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