6
Critical Change Management Steps
By Dennis Sommer (www.dennissommer.com)
Change management is not a process that is mastered easily.
We have found these six items the most important steps
on the road to successful change management.
1. Involve Business Users IT employees
should be physically located in the same are as the
business users. The IT employee will learn as much about
the business as the business users themselves.
2. Align IT and Business Users
Business users should be involved in the project from
the first discussions of a new system or product. They
should remain involved throughout until project closure.
3. Make Everyone Accountable
Everyone has a role in the change management process.
Make sure these roles are defined, accountability is
assigned, and the action items are monitored and managed.
4. Think Like a User
IT employees think like engineers, technical and structured.
They need to start thinking like the business user as
they work on new system designs and processes together.
5. Provide Tools and Best Practices
Minor issues and mistakes will become major problems
at the end of a project. Give your organization the
methods, approaches, best practices, and templates,
that are proven and easy to use. These tools will lower
the risk of major problems occurring and improve quality.
6. Advertise Successes
Business users willing to spend long hours and assume
a lot of risk being part of a new system or product
should be rewarded. Promote these employees in newsletters,
industry articles, and post project parties.
About The Author
- Dennis Sommer
 Dennis
Sommer is the founder and CEO of Executive Business Advisers,
a management consulting firm helping senior executives
maximize both sales and profit growth. Dennis specializes
in strategic planning, sales, marketing and operations
performance improvement.
Dennis is a highly
sought after author, keynote and seminar speaker on
sales, leadership and business best practices.
Contact Dennis at www.executivebusinessadvisers.com
or www.dennissommer.com
.
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